Shipping policy

Free shipping on every order

Every order ships free within the United States, with no minimum.

Processing and delivery times

Processing: 1-3 business days (Monday-Friday, excluding holidays).
Delivery: 5-11 business days after your order ships.

You'll receive an order confirmation email, then a second email with your tracking number as soon as your order ships. Holidays and peak seasons can occasionally add a few days.

Orders with multiple items

Items in the same order may ship from different warehouses and arrive on different days, each with its own tracking number.

Tracking

Use the link in your shipping email, or enter your tracking number at 17track.net. Can't find the email? Check your spam folder or contact us with your order number.

Lost or damaged packages

If your order arrives damaged or you receive the wrong item, email a photo to hello@pawsandporch.com within 7 days of delivery and we'll send a replacement or a full refund. If tracking hasn't updated in 30 days, contact us and we'll make it right.

Address changes

Please double-check your shipping address at checkout. To change it, email us within 12 hours of ordering and we'll do our best to update it before it ships.