Refund policy

Our 30-day happiness promise

If something isn't right, you have 30 days from delivery to request a return. We want you and your pet to love what you ordered.

Damaged, defective or wrong item

Email a photo to hello@pawsandporch.com within 7 days of delivery. We'll send a free replacement or a full refund, and you won't need to send anything back.

Changed your mind?

Email hello@pawsandporch.com with your order number within 30 days of delivery.
Items must be unused, clean and in their original packaging.
We'll reply with return instructions. Please don't send items back without contacting us first, as unannounced returns can't be processed.
Return shipping for change-of-mind returns is paid by the customer. Original shipping was free, so nothing is deducted from your refund.

Items we can't accept back

For hygiene reasons, grooming tools and nail clippers that have been used on a pet can't be returned unless they're defective. Sofa covers that have been washed or used can't be returned unless they're defective.

Refunds

Once your return arrives and is checked, we'll email you and refund your original payment method within 5 business days. Your bank may take a few extra days to show it.